Forums catégorisés
- ForumCategory + ForumCategoryTranslation (22 langues)
- Catégories hiérarchiques (parent/children)
- Permissions par rôle (member/moderator/admin)
- Posts épinglés (isPinned)
- Posts verrouillés (isLocked)
- Tri par date, votes, activité
Module Communauté
Forums modérés IA, messagerie chiffrée et engagement
Forums catégorisés avec traductions 22 langues. Modération IA Aurelia (auto-flag spam/abuse). Trust levels & badges (reputation gamification). Messagerie privée AES-256. FAQ generator IA. NPS tracking. Sentiment + tone analyzer.
22
Langues traduites
AES-256
Messagerie chiffrée
IA
Modération Aurelia
20+
Modèles Prisma
Capacités du module
Tout ce que le module offre
Posts & Replies
- ForumPost (title, content, isPinned, isLocked)
- ForumReply threading
- ForumVote (UPVOTE / DOWNVOTE)
- Rich text editor (markdown + WYSIWYG)
- Images + files attachments
- @mentions + notifications
Modération IA Aurelia
- Auto-flag spam (probability score)
- Auto-flag abuse (toxic language)
- Off-topic detection
- Modération escalation human review
- Tone analyzer (sentiment posts)
- Audit trail decisions modération
Trust Levels & Badges
- Reputation system (gamification)
- Badges déblocables par actions
- Trust levels: newcomer → regular → trusted → veteran
- Privileges escalating (post quick, edit own, modérer)
- Leaderboards top contributors
- Profiles publics avec accomplissements
Messagerie privée
- AES-256 encrypted storage
- End-to-end encryption (E2EE)
- Conversations 1-to-1 + groupes
- Typing indicators
- Read receipts
- Self-destructing messages (optional)
- Search history (encrypted index)
Chat live support
- Real-time SSE streaming
- Public chatbot (visitor triage IA)
- Quick replies (preset agent responses)
- File upload (images, docs)
- Typing indicators
- Conversation threading history
- Escalation to live agent
FAQ generator IA
- Extract FAQs from discussions
- Auto-categorization
- Suggestion de réponses (review reply generator)
- Knowledge base auto-build
- Search semantic (vector embeddings)
- Multilingual support
NPS Tracking
- Net Promoter Score per tenant
- Surveys post-interaction
- Detractor / Passive / Promoter segments
- Trend over time charts
- Comments analysis (sentiment)
- Alerts faible NPS
Sentiment & Tone Analyzer
- Sentiment per post (positive/neutral/negative)
- Tone detection (formal/casual/aggressive)
- Emotion classification
- Aggregated mood per category
- Trend over time
- Alert si sentiment dégrade
Events Calendar
- Events publics + privés
- RSVPs tracking
- Reminders email + SMS
- Recurring events
- Multi-timezone aware
- iCal export
Polls & Sondages
- Polls dans posts forum
- Multi-choice + single-choice
- Results en temps réel
- Anonymous voting option
- Closing dates
- Charts visualization
Notifications push
- New reply on your post
- Mentions @user
- Moderation alerts
- Badge earned
- Event reminders
- Settings granulaires (per type)
Plateforme intégrée
Intégrations natives cross-modules
Forum post → Aurelia IA
Modération IA auto + tone analyzer + FAQ generator.
Community member → CRM Contact
Profile community = same record que CRM (cross-module unified).
Chat conversation → Tickets CRM
Escalation chat → ticket avec history transferé.
NPS scores → Marketing
Promoters → workflow advocacy / referral. Detractors → retention.
Forum activity → Gamification
Posts/replies/votes → badges + trust levels.
Messagerie → Audit chain
Encrypted messages hash → AOpsAuditChainEntry (compliance Loi 25).
Architecture
Sous le capot
AES-256
Encryption
22
Langues
IA
Modération
SSE
Real-time
Modèles Prisma principaux
ForumCategory · ForumCategoryTranslation · ForumPost · ForumReply · ForumVote · ForumMembership · ChatConversation · ChatMessage · ChatSettings · AureliaChat
Conformité régionale
Loi 25 (E2EE messagerie)PIPEDAGDPRWCAG 2.1 (a11y forums)Content moderation policies
Essai 14 jours
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